Privacy Policy

You can browse the Site without telling us who you are or revealing any personal information about yourself. To process your requests, The Cay House collects voluntarily submitted information including a user's email address, phone number and first and last name when booking reservations, when making an inquiry, or when requesting a particular service, that personally identifies you or allows The Cay House to contact you. We may send a confirmation of your booking via email, SMS or other means and in the case of room reservations, a pre-arrival message summarizing your confirmation details and preferences.

 

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect information about you that we consider necessary for achieving this purpose. 

 

CCTV Images and Recordings

To ensure the security of our property, we may have close circuit television systems, or other security camera systems installed which will take visual and/or aural recordings where appropriate and relevant, and we may keep recordings as permitted by applicable laws.

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Data Usage and Sharing

The Cay House website and its service providers use your voluntarily submitted information to operate the Site, provide you with convenient access to our website, and for payment processing. 

 

The Cay House use your personal information to provide and charge for services, to facilitate your request, and to assist with a new booking if you are a repeat guest at The Cay House. A transfer of data to third parties may take place for the transmission of credit card data to the processing bank/payment service provider for the purpose of debiting the room price or the costs incurred during the stay.  Further to comply with our legal obligations such as financial reporting requirements imposed by government authorities, to safeguard our legal rights including (without limitation) in relation to the defense of any claims, and to cooperate with law enforcement agencies, government authorities, regulators and/or the court in connection with proceedings or investigations when we are compelled to do so.

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In addition, your personal information such as email address is used to help keep you up to date with the latest information,  and offers that we think may be of interest to you. If you are not interested in receiving such information you can let us know through our contact form.

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Cookies and Analytics

You should also be aware that information and data is automatically collected through the standard operation of The Cay House Internet servers and through the use of "cookies." Our website use cookies, including analytics and performance cookies, some of which may be third-party cookies, such as Google Analytics, to improve the technical operation of the Site and allow us to distinguish you from other users of the website. This helps us provide you with certain features and a good experience when you browse our Site, and allows us to improve our website.

Our business partners, including advertisers, social media platforms and widget operators may utilize third party tracking pixels to enhance performance pertaining to their tools. Information collected by our partners does not include personal information such as your name and telephone number. You may be able to voluntarily further engage with these tools as you view this site. Any engagement activity will be subject to our partner's privacy policy.

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Protecting Your Personal Information

The Cay House takes precautions, including procedural and technical safeguards to protect your personal information against loss, theft and misuse, as well as unauthorized access and disclosure to protect your privacy, including the use of industry standard Secure Socket Layers (SSL) encryption technology, and "firewalls".

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​Testimonials

The Cay House may display personal testimonials of satisfied customers on our Site in addition to other endorsements. By posting public content about us, you consent that we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us through our contact form.

 

Depending on your interactions with various social media platforms linked to us or with which we engage, we may process your profile names or publicly available posts. Additionally, these platforms may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
 

Your Rights

You can exercise your rights and request that the information we've collected from you be corrected, updated or deleted. If you wish to correct or updated, or have your personal data deleted if we no longer have a lawful ground for use, please contact us either through our contact form or email reservations@the-cay-house.com

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Changes to Privacy Policy

In the future, The Cay House may need to amend this Privacy Policy. All changes made will be included in the latest Privacy Policy published on the Site. Any changes to our Privacy Policy will become effective upon posting of the revised Privacy Policy. We will notify you of any material changes to this Privacy Policy if required by law, but otherwise use of this website or our services following such changes constitutes your acceptance of the Privacy Policy then in effect.

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How to Contact Us
If you have any questions or concerns regarding this Privacy Policy, of if you would like to opt out of targeted advertisements based on your user experience, please contact us, either through our contact form or email reservations@the-cay-house.com 

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